FAQ

Frequently Asked Questions

What Methods of Payment Are Available?

We offer a variety of payment methods through the familiar and trusted PayFast interface. We process MasterCard and Visa credit cards, Instant EFT (with SA’s four biggest banks), Masterpass, credit facility mobicred and digital payment method Bitcoin.

Credit & cheque cards

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Credit cards are well known and a de facto online payment method the world round. We process local and international credit cards and cheque cards, with a variety of fraud protection mechanisms in place to protect sellers against costly chargebacks. 
 

Instant EFT

PayFast payment methods Instant EFT logo

Instant EFT enables buyers to make payments with traditional internet banking with SA’s four biggest banks. The electronic funds transfer (EFT) gets verified instantly. No two day waiting period, no proof of payment required and no disclosing of financial information. 

Bitcoin

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Bitcoin is an innovative digital payment method, performed over a peer-to-peer network. Sellers can now receive payment from buyers who hold Bitcoin. The seller receives payment in South African rand; the buyer simply transacts at the current rate of exchange. 

mobicred

 

mobicred is an online account that gives buyers access to credit, which they can use on PayFast. The facility works in a similar fashion to retail store credit: only online. Sellers can choose to enable/disable mobicred on their PayFast accounts and there is no risk of default or repudiation to them. 

 

ATM debit cards (via PayD)

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PayD allows you to accept payment from debit card holders. Buyers enter their debit card and mobile phone number and then authenticate the transaction on their phone. The system works with devices on the Vodacom or MTN network and with debit cards issued by Absa, Nedbank and Standard Bank. 
 

Masterpass

 masterpass logo
Masterpass is a simple, convenient, trusted digital wallet from MasterCard for faster, safer shopping at online merchants. A digital wallet makes online shopping safer and easy by storing payment information in one secure place.
 

How Long Will Delivery Take

We generally aim to get you your stuff in 5 – 10 working days, but it can take longer as we dont carry stock.

After ordering, processing and preparing your order we will send you a tracking number that you can use to see where your parcel is.

Does The Price Include Shipping?

No it doesn’t. We do charge a flat rate for SA which includes insurance as most of the items are high end equipment. 

What Paint Do We Use?

We only use the best materials available. This means that we are confident that the paint will do what it is supposed to do, and not crack or cause any allergic reactions. The liquid body paint we use is costly but it works extremely well.

What Hours Do We Work?

We try to keep 9-5 hours for admin and general enquiries but we paint at all times, whenever the event requires. This does mean we charge overtime fees for being available at all hours though.

How To Book Us?

Please fill in our contact form as soon as possible so we can book your event.
The more details you can supply, the more detailed our quote will be.

Please provide the following info:
When and where will your event take place?
Is there an event theme?
How many models would you like to book?
Will the painting happen live or backstage?
Should logos be integrated into the painting?

Due to the high cost of the paint and materials we use, as well as the artists deposits, we need to charge at least 75% upfront to cover our costs to start a job.

Do We Supply Body Paint Models?

We prefer not to supply models and focus on what we do best, which is painting. It is also more cost effective for our clients to source their own models, although we will provide you with certain requirements that are necessary for body painting.

What Are The Space Requirements For Body-Painting?

We need an area to paint in that is around 2 square meters per model. Depending on how many models we will be painting, we will have a few assistant artists present as well. An area with access to electricity, water and good lighting needs to be available please. We will bring drop-sheets with to keep the area and carpets clean. Food and drinks would be appreciated by models and artists. 

Can You Integrate Our Logo Into The Artwork?

Yes, we specialise in painting logos and making it a part of the overall design. We will however need your logo in vector format (Pdf, AI, CorelDraw, Eps, Svg, etc..) in order to have stencils made. If you cannot provide us with a vector logo, then we can redraw the logo for you at an extra cost. 

What Are Your Hourly Rates?

Hourly rates are R500/hour for design work. We charge per model for body-painting and per square meter for murals. Please contact us via the online form and we will get back to you with a detailed quote as soon as humanly possible. 

Do We Need a Deposit ?

Yes, we need a 75% deposit before we start working on the event, designs, mock ups, etc… Balance is payable on the day of the event or COD when artwork, designs, websites are delivered. Please allow 2 weeks before the event for us to create mock ups, have stencils made and source artists. For websites we need a 50% deposit upfront, 25% when testing site is live and the balance before the site goes live. 

Bookings & Cancellations

Please book 2 weeks prior to the event as we need time to create mock ups, have stencils made, book artists, etc…

We have a booking form for you to fill in with as much detail as possible that will help us give you a detailed quote.

Cancellation Policy:
– 1 month up to 2 weeks before event : 30% of total booking
– 2 weeks to 7 days before event : 50% of total booking
– 7 days to 1 day before event : 75% of total booking
– no show or cancellation on day of event : 100% of total booking

Airbrush Workshops

To book a place at our airbrush workshops , please complete and return a booking form together with the appropriate fee for your chosen workshop.

Please note that places at Airvolution Studios workshops are allocated on a first come first serve basis, on receipt of fee payment and booking form.

All booking forms must be authorised by a parent or guardian if the participant is under 18 years of age.

In the event of a workshop being fully booked when we receive your booking form Airvolution Studios will endeavour to allocate an alternative space in a workshop suitable to the participants age. If this is not possible we will return or refund any fees paid.

Airvolution Studios reserves the right to cancel any workshop.
Occasionally, Airvolution Studios may need to change the venue for workshops. In this instance we will let participants and parents/guardians know in advance.

Airvolution Studios reserve the right to change advertised workshop staff and content, and the running of all workshops is subject to adequate participant numbers.

We endeavour to take a maximum of 5-6 students so that we can give more personal attention to each student. 

 

 

 

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